At Makeup Shoppy, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. If for any reason you are not satisfied with your order, our Refund and Returns Policy has you covered.

Eligibility for Returns and Refunds

  1. Returnable Items:
    • Unopened, unused, and undamaged products in their original packaging.
    • Requests must be made within 30 days of receiving your order.
  2. Non-Returnable Items:
    • Opened or used products.
    • Items without original packaging or proof of purchase.
    • Sale or clearance items.

How to Initiate a Return

  1. Contact our customer service team via email at [email protected] or call us at +880 1711-388229 within 7 days of receiving your order.
  2. Provide your order number, the reason for the return, and clear pictures if applicable (e.g., damaged items).
  3. Once approved, return the product to the address provided by our support team.

Refund Process

  • Upon receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund.
  • If approved, refunds will be processed within 7-15 business days and credited back to your original payment method.

Exchange Policy

  • If you receive a damaged, defective, or incorrect product, we will provide a replacement at no additional cost.
  • Exchanges must be requested within 30 days of delivery.

Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., damaged or incorrect items).

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please reach out to us:

Thank you for choosing Makeup Shoppy. We’re here to make your shopping experience smooth and satisfying!